We currently work with USPS and offer complimentary first class shipping for orders over $10. The shipping process usually takes between 2-5 business days. We ship only within the US, as well as Alaska and Hawaii. We do not ship internationally at this time.
If you are not completely satisfied with your purchase, you may return your order within 30 days. We may also refund shipping and handling on defective or damaged items. If you receive a damaged item, please e-mail a picture to us and we will be more than happy to help resolve the issue.
Please title the return: Support@Raelbox.com
Return and send to:
RAEL Inc. Warehouse
14747 Artesia Blvd, STE 5S
La Mirada, CA 90638
EXCHANGES AND REPLACEMENTS
Rael focuses on creating high quality, certified organic, and natural products. We value each and every one of our customers' opinions. With your feedback, we will continue to improve our brand, and build a stronger relationship with YOU!
Partial refunds may be given for unopened and unused items.
Note: Depending on your bank, refunds may take 1-2 weeks to process.